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TABLE OF CONTENTS

Revision Status

Commitment

Organization Chart

Table of Contents

Introduction

Section 1 - Management Responsibility

1.1 Quality Policy

1.2 Total Quality Assurance Team (QAT)

1.3 Management Responsibility

1.4 Delegation

1.5 Management Review

1.6 Verification

1.7 Quality Objectives

Section 2 - The Quality System

2.1 The Quality Manual

2.2 Subsidiary Documents

2.3 Special Quality Plans

2.4 Baseline Control

Section 3 - Contract Review (Customer, Supplier, Vendor and Service Procedures)

3.1 Contract Baseline

3.2 Scheduling

3.3 Terms and Conditions

3.4 Revisions

Section 4 - Design Control

4.1 General

4.2 The Engineering Function

4.3 Manufacturing

4.4 Quality Engineering

4.5 Customer Engineering

Section 5 - Document Control

5.1 The Quality Manual

5.2 Quality Style Documentation

5.3 Verification

5.4 Obsolete Documentation

5.5 Corporate Documentation

Table of Contents (Con’t)

5.6 External Documentation - Customer

5.7 External Documentation - Standards

5.8 Part Number/Serial Number Control

Section 6 - Fiscal and Purchasing

6.1. Accounting

6.2 Purchasing

6.3 Personnel

Section 7 - General Manufacturing Policies and controls

7.1 Document Control

7.2 Customer Supplied Items

7.3 Product Identification and Traceability, Material Control

7.3.1 Part Numbering

7.3.2 Serialization

7.3.3 Lot Tracing

7.3.4 Tracking after Shipment

7.4 Process Control

7.4.1 Controlling Documents

7.4.2 Manufacturing Process Control

7.4.3 Process Control (Non-manufacturing Areas)

7.5 Inspection and Testing

7.5.1 Incoming Inspection

7.5.2 In-process Inspection and Test

7.5.3 Final Inspection and Test

7.5.4 Test Records

7.6 Inspection, Measuring and Test Equipment

7.6.1 Instrument Calibration

7.6.2 Test Fixtures

7.6.3 Tools

7.6.4 Equipment Selection

7.6.5 Test Conditions

7.6.6 Equipment Handling

7.7 Inspection and Test Status

7.7.1 Stockroom Materials

7.7.2 Status Marks

7.7.3 Authorization for Release

7.8 Control of Non-Conforming Product

7.8.1 Vended Materials

7.8.2 Manufactured Materials

7.8.3 Customer Reports

7.8.4 Obsolete Material

7.9 Corrective Action

7.9.1 Non-Conforming Materials

7.9.2 Non-Conformance to Procedures

7.9.3 Customer Reports

7.9.4 Responsibility

7.10 Handling, Storage, Packaging and Delivery

7.10.1 Receiving and Stockroom

7.10.2 Sensitive Materials

7.10.3 Packaging and Delivery

7.11 Quality Records

7.11.1 Quality Records

7.11.2 The Quality Record Symbol

7.11.3 Storage and Access

7.12 Internal Quality Audits

7.12.1 Schedules

7.12.2 Auditors

7.12.3 Follow-up

Section 8 - Training

8.1 Job Training

8.2 Quality Improvement Team

8.3 Records

Section 9 - Service

9.1 Service Provided

9.2 Service Records

Section 10 - Statistical Techniques

10.1 Application

10.2 Tools

ELECTRO-MECHANICAL SERVICES, INC.

109 Hermosa Dr. SE

Albuquerque, NM 87108

Ph. 505 255 9363 Fx. 505 255 3606

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Introduction

History:

EMS was founded in 1996 in Albuquerque, New Mexico. The company is privately held and partially employee-owned through the Employee Stock Ownership Plan (ESOP). Our primary business is to design, manufacture, deliver and service state of the art scientific systems and services, serving the diverse markets found in the industrial and electronics industries. Products are designed, produced and shipped from our Albuquerque facility.

Mission:

EMS’s long-term business objectives are delivering technically advanced quality products at competitive pricing, on time deliveries and exceeding customer expectations. These objectives are met through continuous improvement, teamwork, training, communication and the total support and participation in our Total Quality Management System.

Vision:

EMS is .currently in the business of supplying quality technical products and services to laboratories and manufacturers. These products include but are not limited to: Vacuum Components, Clean Rooms, Vacuum pump and system refurbishment, Critical Component Cleaning and Refurbishment, and Custom System Fabrication and Maintenance, Field Services, and Consulting. The customer base includes Intel, Philips Semiconductors MRL Industries, Wacker Siltronic, Sandia National Labs, Los Alamos National Labs, Motorola, Quantum Manufacturing, Micro Optical Devices, Radiant Technologies, University of New Mexico, Northern New Mexico Community College and others. By the turn of the century, EMS will be the premier supplier of technical products and services in New Mexico. The area of influence will will have expanded to include Arizona, Colorado, and Texas.

Section 1 - Management Responsibility

1.1 Quality Policy

The fundamental tenet of the quality policy of EMS is "Total Customer Satisfaction". Our Quality Policy is: Provide our customers with state of the art products, at competitive pricing, exceed customer expectations and delivering all products on time, every time.

In keeping with our quality policy and to meet our goals, EMS has adopted and implemented a Total Quality Management System. Through individual and team problem solving efforts, problem areas are identified, analyzed and solutions proposed for improvements in the work processes of our day-to-day business activities. The goal of all improvements is to provide higher quality and more efficient means to better meet our customers’ expectations. The Total Quality Management System at EMS requires that all employees be committed to excellence, and constantly focused on carrying out the company’s mission and fulfilling our quality goals. Individuals are assigned responsibility and authority through a combination of documented job descriptions, policies, procedures, work instructions and training. Internal and external quality service to our customers is our foremost priority. The active participation and commitment in the Quality Process is a requirement of all employees of EMS as members of the Total Quality Management System.

We continuously monitor and measure our goals for performance verification. Examples of measurable goals include, but are not limited to:

On-time delivery performance (internal and external)

Engineering content review

Material returns and processing errors

Manufacturing quality audits

Customer complaints and suggestions

Supplier delivery performance and product quality

 

 

1.2 Quality Management Team (QMT)

EMS full subscribes to and continually works to apply to all facets of its operations a strategic management and operating philosophy called Quality Management. Quality Management Teams are a focused strategic and systematic approach to assuring that all aspects of the organization comply with our Quality Policy through total employee involvement. QMT states that every transaction with a customer, internal or external, is a process that can be continuously monitored and improved and that Team Members are to be trained and empowered to drive this improvement. The QMT’s responsibilities include:

Total Quality Assurance Implementation, member training, communications and special projects.

1.3 Management Responsibility

The Steering Committee will appoint QMT Team Members from diverse segments of the business and designate Team Leaders to promote and facilitate projects.

The Steering Committee membership representatives include: The President, Vice President, Operations; and the Vice President, Marketing.

1.4 Delegation

the President of EMS delegates authority for establishment of the Total Quality Management System, its implementation, execution and maintenance to the Manager of Quality Assurance, who shall report directly to the President on all matters related to the integrity of the Quality Management System. The Manager of Quality Assurance will select and train a sufficient number of employees to serve as Internal Auditor and delegate to the responsibility for performing complete internal audits of all areas annually on a fixed schedule and a partial audit of at lease one randomly-selected area each month.

1.5 Management Review

The Steering Committee is responsible for planning and setting the overall corporate direction for the Quality Management System at EMS.

Steering Committee duties include:

At a minimum, semi-annually meeting and reviewing the effectiveness and performance of the Quality Management System. Agenda items shall include a review of internal audit results and goal performance reports along with a follow-up of open items from previous Steering Committee meetings. Minutes shall be kept.

Evaluating and approving recommendations from the Quality Implementation Team, including reviewing the results of their continuous improvement activities and corrective action requests.

Approving changes to the QMT members or responsibilities.

Allocating resources to the Total Quality Assurance System process.

 

 

1.6 Verification

The Manager of Quality Assurance is responsible for assuring that all requirements of the Total Quality Management System are met including execution of Operating Procedures and Instructions, performance of internal and external audits, training of employees and implementation of corrections to deficiencies. It is further the responsibility of the Quality Assurance Manager to monitor the TQM system itself, to assure that amendments needed to accommodate new or changed requirements are effectively implemented and that training for these requirements occurs.

1.7 Quality Objectives

The ultimate objective of the EMS Total Quality Management System is Total Customer Satisfaction. To this end, EMS will comply to the Quality Assurance Manual policy by actively pursuing these supporting specific issues:

Fully understand customer requirements

Meet commitments of performance and delivery

Continuously improve internal processes

Assure receipt of quality materials and services from vendors

Select, develop and implement new process improvement(s)

 

 

 

Section 2 The Quality System

2.1 The Quality Manual

This Total Quality Assurance Manual defines the Quality Management System utilized to assure controlled processes and manufacturing within EMS.

Conformance with the operating policies defined in the Manual is mandatory for all departments of EMS

The Quality Assurance Manual is an internally controlled document. Controlled copies are identified by serial number and distributed by Document Control to each department to assure maintenance of proper revision. A record of the serial numbers is maintained by Document Control. Uncontrolled copies are so marked and are available at the discretion of the President.

It is the responsibility of the Quality Assurance Manager to assure the completeness and accuracy of this manual, to communicate its contents to management and through them to all employees. The QA Manager shall assure all subsidiary documents (Procedures, Instructions and Standards) meet the requirements of this manual. this Quality Manual consists of ten elements listed in Section One of this manual

The contents of the Quality Manual will be reviewed bi-annually by the QA Manager and updated as required.

2.2 Subsidiary Documents

The policies and practices identified in this manual are detailed in specific procedures, instructions and standards. A master listing of Operational Procedures and work Instructions is maintained by Document Control. Each procedure and instruction carries its own revision cover sheet. Standards for workmanship, design, calibration, aesthetics, processes, assembly methods or other industry fundamentals are maintained on file for common use and are obtained for specific requirement when needed.

2.3 Special Quality Plans

New processes or products from either customer or another source, may require documentation differing from or outside the scope of this Quality Manual. Where such deviations are required, their need, scope and details will be included in the product or process plan before release to production (Reference 2.4)

2.4 Baseline Control

When a contract or work order has been received/confirmed, a master file is created, which is identified by a unique control number, commonly referred to as the job number. The file contains original copies of all contracts, including quotations and/or engineering summaries. All related information will be maintained in the job file.

Section 3 Contract Review .

3.1 Contract Baseline

Contracts as a term shall refer to the legal agreements between EMS and their customers, suppliers, vendors and services. Suppliers are component or material manufacturers. Vendors are distributors, jobbers or non-manufacturing material providers. Services are providers of materials, equipment and labor which affect production but do not become part of the product.

Customer Service is responsible for the review, editing and entry of all contracts received from customers. Customer Service is responsible for the contracts identity both of the customer’s purchasing contact and in the baseline document file. Customer Service is responsible for the conversion of customer documentation to EMS documentation in traveler or configuration control format.

3.2 Scheduling

Delivery scheduling is based on current manufacturing backlog and the Production Cycle Flow Chart (PCFC). This schedule forms a part of the common baseline for the customer and EMS.

3.3 Terms and Conditions

the contract review process includes establishing a customer’s credit and payment terms. After an internal review of information by Customer Service and Finance, credit limits and payment terms are communicated to the customer by Customer Service.

3.4 Revisions

All contract revisions are subject to the same editing, entry and new baseline scheduling procedures referenced above.

Section 4 Design Control

4.1 General

The EMS Design Engineering Department has the responsibility for, and the authority over, the design of new products, and the maintenance and support of existing products. The engineering effort is divided into 3 categories by function: Manufacturing Engineering, Quality Engineering and Design Engineering.

4.2 Design Control

Manufacturing Engineering includes all support functions for manufacturing including layout of assembly, design, technical support and process engineering.

4.3 Quality Engineering

Quality engineering includes the review of faults, anomalies, failures, reject material, verification of process, failure analysis to root cause and related documentation.

4.4 Design Engineering

Design Engineering is responsible for the development of new products and the release of the design to document control. Design Engineering authorizes and controls Engineering Change Orders (ECO’s) requests to documentation.

Section 5 Document Control

5.1 The Quality Manual

(Please refer to Section 2)

5.2 Quality System Documentation

(Ref. Sub-Section 2.2) Procedures, Instructions and Standards which include specifications and equipment manuals are maintained as masters in Document Control. COPIES ONLY of these masters are released to other departments. Document Control is responsible to audit all documentation files and require corrective action when documentation procedures are not followed.

5.3 Verification

Verification of document control audits is the responsibility of the Quality Assurance Manager.

5.4 Obsolete Documentation

Obsolete documents will be identified by visible external stamp, date and a content identification. Obsolete Documents are stored in an organized file and/or retrieval system.

5.5 Corporate Documentation

Only Section 1 of this manual is applicable to corporate documentation.

5.6 External Documentation - Customer

Customer standards, specifications, regulations, drawings, number systems and design controls are maintained as master documentation for a specific contract as a part of BASELINE documentation (Ref. Sub-Section 2.4).

5.7 External Documentation - Standards

Standards which are reference data for acceptance or rejection of work are maintained in a Workmanship and Process Control Standards file in Manufacturing as a master file and maintained by Document Control. This file is audited by Quality Engineering and updated by Manufacturing.

5.8 Part Number Control/Serial Number Control

Part number control and serial number control are established and maintained by Manufacturing Engineering Document Control.

Section 6 Accounting

6.1 Accounting Functions

The accounting and related functions of assets, liabilities, net worth and reserve accounts are maintained by the Accounting Department. In addition, the Accounting Department shall maintain the job costs, labor costs and statistical records supplied by all other departments.

6.2 Purchasing

It is the responsibility of the Accounting/Purchasing Department to control the procurement of materials, supplies and services; to attain the best value, price and delivery possible in relation to manufacturing schedules and a minimum of stock on hand based on "Just In Time" principles. This includes the selection of suppliers (OEM), vendors (distributors), and service contractors and maintenance of an approved suppliers list from whom all items are purchased whenever possible.

Said department is responsible for the return of discrepant material and corrective action to prevent recurrence.

6.3 Personnel

All personnel records and functions shall be maintained by the Accounting/Personnel Department. this shall include the personal training records of manufacturing department employees.

Section 7 General Manufacturing Policies and Controls

7.1 Document Control

Please see Section 2, Baseline; and Section 3, Contract Review

7.2 Customer Supplied Items

Please see Section 2, Baseline; and Section 3, Contract Review

7.3 Product Identification and Traceability, Material Control

7.3.1 Part Numbering

Part numbers are assigned to all parts intended for incorporation into products or for resale as described in the Part Numbering Procedure. Cross-references to customer part numbers are maintained in the individual part number assignment records. Drawings identifying parts and any special requirements such as source control, are created and maintained by the EMS Engineering Department. Material or products that are critical to product performance, safety and/or quality may require additional documentation which is noted on engineering drawings. when possible, part numbers and serials numbers are imprinted on the parts by vendors as required by the control drawings or bills of materials.

 

7.3.2 Serialization

Major systems or components produced or procured by EMS carry labels with model and serial numbers identifying the product. Serialization of products and/or equipment is performed under the instructions provided in EMS Product Serial Numbering Procedure.

 

7.3.3 Lot Tracking

 

Assemblies which are required by contract to be traced individually by control documentation are individually identified by internal serial numbers which are recorded on the work order traveler controlling manufacture of the lot. Test documentation for such assemblies is marked with the serial numbers.

 

 

7.3.4 Tracking After Shipment

 

A product locator file maintained by Document Control lists the customer locations to which serialized equipment was originally shipped when such Traceability is included in a contract.

 

 

 

7.4 Process Control

7.4.1 Controlling Documents

It is the responsibility of the manager of each functional area to identify the need for, specify and prepare the necessary documents to implement required process controls. These may include, for example:

 

a) Instructions - These provide step-by-step instructions for routinely performed functions. Work Instructions are provided and maintained in

written format as appropriate for each job requirement. Word instructions may be maintained as separate documents or incorporated into other controlled documents such as test procedures or assembly drawings.

 

 

b) Standards - These are documents developed external to EMS which provide requirements for common processes, procedures, or equipment accepted by the relevant industry. Standards from regulatory bodies, trade and professional associations and other related organizations are used as appropriate.

 

c) Customer Documents - These are documents supplied by customers intended to specify the requirements of the customer. They form the basis for developing internal controlled documents used in each functional area.

 

d) Supplier Documents - are documents provided by suppliers which specify the proper use of vended materials and equipment to assure correct results.

 

e) Equipment Manuals - documents specific to equipment as provided by the manufacturer and maintained by Document Control.

 

7.4.2 Manufacturing Process Control

 

Instructions are developed for all manufacturing processes which may affect product quality or compliance with customer requirements. These may include, for example:

 

a) Test Procedures - Developed jointly by Engineering and Manufacturing ,

these are used to verify and record compliance of manufactured products with

acceptance criteria.

b) Material Handling Practices - These prescribe methods of transfer, tracking, inspecting and marking of materials, assemblies and products.

 

c) Shipping Instructions - These are used to assure that the proper materials are shipped to the customer in the proper packing and by the proper method.

 

7.4.3 Process Controls in Non-Manufacturing Areas

 

In areas or departments outside of direct manufacturing operations, it is the responsibility of each department manager to assure that adequate work instructions, tools and equipment are provided; that operators are adequately skilled and trained to perform any work which may affect product quality and that such work is performed in compliance with the Quality Management System requirements.

 

 

 

7.5 Inspection and Testing

7.5.1 Incoming Inspections

 

All materials are checked upon receipt by the receiving department for conformance with purchase order requirements for type, quantity, condition and documentation.

 

Inspection steps as established by Manufacturing Engineering for each item are performed and records of said inspection are maintained. Material that does not conform to the established quality standards is identified and stored in a segregated area until disposition is made by the Material Review Board (MRB).

 

 

Compliant materials are released to the appropriate area for use. Documentation received with material is cross-referenced with the purchase order number or the material serial number, where appropriate.

 

 

7.5.2 In-Process Inspection and Testing

 

Manufacturing assembly and test operators perform all visual inspections and mechanical and electrical performance tests and record results in accordance with Work Instructions or other control documents. When a non-conformance is detected, operators are empowered to stop material flow, production or test of non-conforming material until the non-conformance is corrected. Non-conforming product discovering during production or test which can not be immediately corrected is tagged and stored in a segregated holding area for disposition by the Material Review Board (MRB).

 

7.5.3 Final Inspection and Test

 

Procedures for final test of products are contained in controlled documents, generated and maintained through the Quality Engineering Department. These procedures include parameters and functions to be verified, methods and test equipment to be utilized, and forms and methods for recording test date, defects found, and corrective action taken. Other information required by customers or regulatory bodies may also be included. Final Inspection includes a review for conformance to the contract.

 

Non-conformance detected in final test are corrected by repair or replacement as appropriate. Products which cannot be brought into conformance are tagged and held in a separate area for disposition by EMS.

 

Quality Assurance reviews all final test documents, determines compliance with customer requirements and verifies correction of any discrepancies before products are released for shipment.

 

7.5.4 Test Records

 

Record of in-process and final inspection and test are retained by Document Control. Audits are performed periodically to assure that required tests and inspections are being properly performed. When requested by Engineering/Manufacturing, statistical summaries of test results are prepared by the Manufacturing Engineering Department.

 

 

7.6 Inspection, Measuring and Test Equipment

7.6.1 Instrument Calibration

 

Test and measurement equipment used in manufacturing, test and engineering (for design verification) is controlled and in a know state of calibration. Department Heads holding equipment requiring calibration are responsible for maintaining the current calibration status of all such equipment.

 

 

Electronic equipment calibration is performed by an external calibration facility which maintains a controlled environment and instrumentation traceable to National Institute of Standards and Technology references. Test and measuring equipment is listed in a log maintained in the individual departments. The log identifies the equipment manufacturer, model, type, identification number, department location and calibration due date. A database is maintained by the external calibration facility. Notification letters are sent by the calibration facility to Quality Assurance in advance of calibration due dates.

 

Mechanical measurement devices are calibrated to approved standards by a qualified external facility.

 

Calibration status of all equipment is verified prior to usage and visually indicated on the device. It is the responsibility of the head of the department in which the equipment is located to ensure that the calibration of all equipment issued to that department is kept current.

 

Quality Assurance performs periodic audits to verify current status of test equipment calibration.

 

Equipment which is to be used for indication only and not for quantitative measurements is marked prominently.

 

 

7.6.2 Test Fixtures

 

Fixtures designed and built for assembly and test of specific products are calibrated according to a schedule determined by Manufacturing Engineering. Where possible, outside calibration facilities are utilized. Internal calibration, when necessary, is performed by qualified personnel according to procedures developed when fixtures are built using currently calibrated instruments as a secondary standard.

 

 

7.6.3 Tools

 

Tools which require periodic adjustment for proper operation are calibrated according to appropriate schedules to available standards certified to NBA. Lists of these tools and calibration status are maintained in the respective departments. The department heads are responsible for assuring current calibration status.

 

7.6.4 Selection of Equipment

 

Test procedures requiring quantitative measurements include relevant specifications for test equipment needed to perform those measurements. Commercial equipment is used whenever possible. Special equipment is designed and build, when needed, according to specifications developed jointly by EMS and customers.

 

7.6.5 Test Conditions

 

Special conditions or restrictions on temperature control, uniformity, profiling, etc. required for accurate operation of testing are defined in test procedures and verified before testing is performed.

 

 

 

 

 

 

7.6.6 Equipment Handling

 

All test instruments are kept near the test areas in which they are used. Delicate instruments are stored in appropriate cabinets and removed only for calibration or actual use. Accessories such as probes subject to wear are examined before each use and replaced as necessary.

 

 

 

7.7 Inspection and Test Status

7.7.1 Stockroom Materials

All raw materials, subassemblies and finished goods held in the production stockroom (except in areas marked for special purposes) have passed all applicable inspection and test requirements and are ready for use. Manufactured items bear applicable approval stamps or tags.

 

Materials categorized as non-conforming or otherwise determined to be unsuitable for use are kept in separate designated areas until disposition by the Material Review Board.

 

7.7.2 Status Marks

 

The condition of accepted materials, sub-assemblies and finished goods are identified where possible by a hand stamp on the item itself or by an appropriate Work Order /Traveler notation. When specified by Operating Procedures or Work instructions, documentation attesting to the status accompanies the product to following processing steps.

 

7.7.3 Authorization for Release

 

Test records generated as a result of performance of test procedures bear serial numbers of each individual assembly or product tested. Test records must be signed and dated by the authority identified on them before the material they represent can be released for further use.

 

 

 

7.8 Control of Non-Conforming Product

7.8.1 Vended Materials

 

All materials, sub-assemblies, assemblies and other goods received from vendors found to be non-conforming during receiving are segregated in a designated area and handled by methods designated in the Materials Receiving Work Instruction.

 

Supplier non-conformities are recorded on Inspection Receiving Reports. Trends are analyzed by Manufacturing Engineering and Purchasing who shall recommend any appropriate action to be taken.

 

7.8.2 Manufactured Items

 

Non-conforming products discovered during manufacturing or test are identified and segregated in a designated area for disposition by the Material Review Board.

 

Products or systems that fail test and can not be corrected by usual repair means can not progress until all non-conformities have been corrected and verified or have been deviated with customer approval.

 

7.8.3 Customer Reports

 

Product non-conformance’s reported by customers are investigated by Quality Assurance and follow-up action is taken to determine the cause and any corrective action requirements.

 

7.8.4 Obsolete Material

 

Manufacturing Engineering shall remove all obsolete material from all production areas and disposition them so they can not again be used in the manufacturing process without re-inspection rework, if required. Material so dispositioned shall follow the MRB process.

 

7.9 Corrective Action

7.9.1 Non-Conforming Materials

 

Procedures for resolution of non-conformance detected during the receiving of materials from customers or suppliers are provided by controlled receiving instructions.

 

7.9.2 Non-Conformance to Procedures

 

Instances of non-conformance with the Quality System detected by an employee are reported to the Quality Assurance Manager, who investigates each report and with the appropriate departments, develops a corrective action plan to assure future conformance.

 

7.9.3 Customer Reports

 

customer reports of non-conformance received by an employee are reported to the Quality Assurance Manager who investigates each report to determine discrepancies between actual performance and customer expectations, and, with the appropriate departments, develops a corrective action plan to avoid future discrepancies. This action plan is shared with the customer.

 

7.9.4 Responsibility

 

Quality Assurance manages the resolution of all reports of non-conformance through the Corrective Action Operating Procedure. Quality Assurance has the authority to involve any employee in investigation and development of a corrective action plan which may include training, monitoring, revision of the Quality System, or other appropriate action. Summaries of corrective actions and results are provided to the President for analysis and consideration of policy changes where appropriate.

 

 

 

 

7.10 Handling, Storage, Packaging and Delivery

7.10.1 Receiving and Stockroom

 

It is the responsibility of Receiving and Stockroom personnel to assure proper handling and storage of incoming material. Raw materials, components, assemblies and finished products are received, stored, and handled in a manner designed to prevent damage, deterioration, mix-up and non-conforming items (Ref: Section 7.8.3)

 

Finished product is stored in a secure area until time for shipment.

 

 

7.10.2 Sensitive Materials

 

Methods of handling and storing of delicate, dated, or temperature, light or static sensitive materials or materials with other special requirements are defined in controlled procedures. Training on proper handling of these is provided. Procedures are established to assure that materials and equipment needed for proper handling and storage of sensitive materials are available and properly utilized.

 

 

7.10.3 Packaging and Delivery

 

The Shipping Department has the responsibility to assure proper packaging of outgoing product. this includes verification of completeness of shipment and verification of consignment to the correct carrier with the proper delivery instructions.

 

Where contractual agreements or regulations dictate, arrangements are made to provide special transportation and/or supplemental packaging to satisfy the requirements.

 

 

 

 

 

 

[Richard T. Winder.
Electro-Mechanical Services, Inc.
Revised: March 03, 1999.

 

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